What is Express Checkout?

The Express Checkout payment method includes several different digital wallets and enables an especially fast order: The customer can select a wallet directly at the beginning of the checkout and confirm the purchase with one click. The order form is largely skipped because the wallets, e.g. Apple Pay, automatically transmit the required data such as billing address and payment details. This leads to a very fast purchase completion and can increase conversions.

Instead of entering payment information manually, the customer confirms the payment directly via their smartphone, tablet, or computer - depending on the device via Face ID, Touch ID, or device lock. This reduces checkout abandonment and provides a simple, seamless user experience.

Express Checkout currently includes the following wallets:

• Apple Pay
• Google Pay
• Amazon Pay

Can I enable Express Checkout as a payment method for my customers?

You can enable Express Checkout as a payment method for products you sell through the resellers Digistore24 GmbH, Digistore24 Ltd., or Digistore24 MSLW Limited.

Tip

If you sell through the US reseller Digistore24 Inc., you can alternatively use Apple Pay & Google Pay with standard checkout.

How do I enable Express Checkout as a payment method?

Go to the settings of the respective product and add Express Checkout as a payment method (see Set payment methods). Adding the payment method automatically also adds all available wallets (Apple Pay, Google Pay, Amazon Pay).

Note 
Express Checkout is available as a payment method for the cart builder order form and the cart builder multi-step order box. If you are still using the classic or responsive order form types, we recommend switching to the cart builder.

For Express Checkout to be displayed in the multi-step order box, your website must be whitelisted. Please contact our support team for this.

Which customers will see Express Checkout as a payment option?

Which wallets a customer sees for Express Checkout depends on the device and browser they use and is determined by our payment provider. Digistore24 currently has no influence on which payment options are displayed. However, we are working on improving this experience and plan to offer selection options in the future.

Amazon Pay is generally visible to customers located within the EU and the United Kingdom. Amazon Pay can typically be used with all currencies provided by Digistore24.

Which payment options does Express Checkout offer?

Express Checkout supports one-time payments and recurring payments (subscriptions or installment plans). With Amazon Pay, Amazon features such as "Pay by Invoice" can also be used (more info about Amazon can be found here).

Do additional fees apply if customers pay with Express Checkout?

No, beyond the usual margin, there are no additional fees for you as a vendor when your customers pay with Express Checkout.

Can additional sales also be paid with Express Checkout?

Yes, customers can also pay for upsells, add-ons, and order bumps with Express Checkout. However, one-click upsells may not always be possible with Apple Pay & Google Pay.

Why is the billing address overwritten by Express Checkout?

When customers pay with the Express Checkout of a wallet, these services automatically transmit the billing address stored in the respective wallet. The order form is therefore not used; this behavior is intended by the payment providers.

If a different billing address should be used, customers must first update it in their wallet, e.g. on Amazon, and then complete the purchase.

If this causes confusion during checkout, you can experiment with the placement of the payment widget in the cart builder. For example, placing it above the address fields can improve user guidance and help avoid misunderstandings.

Can I use Apple Pay & Google Pay with standard checkout instead of Express Checkout?

If you sell through the US reseller Digistore24 Inc., you can alternatively use Apple Pay & Google Pay with standard checkout. 

More info: Offer Apple Pay & Google Pay as a payment method (FAQ)