Set up pay plan and product price – Digistore24 Help

Payment plan is one of the most important settings for your product, where you define the price and payment method. It is particularly important to choose the type(s) of payment for your product:

One-time payment: The product is paid for in a single payment.
Installment payment: The total product price is not paid all at once but in installments. Note the difference between a time-limited subscription and an installment payment. More information can be found here.
Subscription: A product with this payment type is paid for at regular intervals to receive a regular or ongoing service. A subscription typically has an indefinite duration.

1. The first steps for a payment plan

Note

When selling online courses, customers receive access to the member area after payment, where they can access the course. If set up, this is done automatically via IPN (Instant Payment Notification). This means Digistore24 informs the member area about the successful payment and the course is unlocked.

For subscriptions, Digistore24 also informs the member area when the subscription ends, so access is automatically closed after the paid period.

For one-time payments and time-limited subscriptions, Digistore24 only initially informs the member area about the payment, but not about the end of the paid period. To close access after the paid period, a setting is required in the member area.

For one-time payments and time-limited subscriptions, the course in the member area must be configured to close access after the paid period. Otherwise, access remains open. Most member areas (e.g., Digibiz24) allow you to limit a course's access time so that access is automatically closed after a number of days you specify. For example, if your sales offer is valid for 30 days, limit the course access to 30 days so that access is closed 30 days after purchase without further action and regardless of Digistore24.

If you want to offer the same course as an unlimited subscription for ongoing access, the time limit does not work! Instead, copy the course (without a time limit) and sell the copy as a separate Digistore24 product with its own subscription payment plan. On your sales page, you can display both courses with their respective purchase buttons and indicate that one is a one-time purchase with limited access and the other is a subscription with ongoing access.

In the vendor view, go to Account > Products.
Click on the pencil icon of the corresponding product.
Switch to the payment plans tab.
Make general settings in the first window:
- Set the currency (Euro, Swiss Franc, US Dollar, Pounds) for your product.
- In all prices are..., you can set whether the price on the order form is displayed as a net price or gross price (more information here).
- In display VAT on order form, choose yes or no (more information here).
- In payment method, select the corresponding payment options by checking the boxes.
  Note
  
  If you are still using a classic, responsive, or classic multi-step order form type, the payment method "Klarna" will not be displayed on the order form.
  
  This is also the case if you activate "Klarna" as a payment method.
  
  Use the Cart Builder order forms to display "Klarna" on the order form:
  - Set up order form
  - Set up multi-step order box
- Optionally, you can give the payment plan a title in payment plan title. If you leave the field blank, your payment plan will appear above the payment plans on the order form.
Click save.

By default, there is already a payment plan that you should delete before creating your own. Scroll all the way down and click on the X icon. Once you have done this, you can create your own payment plan. You can also create multiple payment plans – in this case, your customer can choose between the payment plans on the order form. Follow one of the following instructions for your payment type:

2. Set up a one-time payment

Select the currency between Euro, US Dollar, Swiss Franc, and Pounds.
Keep the one-time payment option in number of payments.
Enter the amount for the one-time payment in first payment.
If you want to grant your customers a free trial period, the payment will only be made after the period you set in this field.
In order, you determine the position of the payment plan. The sorting is ascending.
If you use the product for both initial sales and upsells, you can use the payment plan exclusively for one of these sales types. Set this in this plan is....
If a tag (= label) is to be added to the customer who selects this payment plan, enter it in tag.
By default, the payment plan is described based on your inputs by Digistore24's own texts. If you want to describe the payment plan yourself on the order form, activate the specify your own texts option, which opens additional fields and a placeholder overview for your individual payment plan text.
Finally, click the add payment plan button.

3. Set up installment payment

Select the currency between Euro, US Dollar, Swiss Franc, and Pounds.
If you want to grant your customers a free trial period, the payment will only be made after the period you set in this field.
Select the number of installments in number of payments.
Set the amount of the first payment in first payment, e.g., 1 €. Note: The first payment in installment payments cannot be zero. If you want to allow your customers an initially free payment, please set a free trial period as described in point 2.
Now set the amount of the subsequent installments in subsequent payments, e.g., 19.90 €.
Determine the period between the first payment directly after purchase in first billing period. For example, if a customer buys on January 1 and you set 1 month as the first billing period, the next payment will be on February 1.
In subsequent billing periods, you can set the interval at which the subsequent installments are charged, e.g., 2 months. For example, if a customer buys on January 1 and you set 1 month as the first billing period, the next payment will be on February 1. If you set 2 months in "subsequent billing periods," the next payment will be on April 1.
In order, you determine the position of the payment plan. The sorting is ascending.
If you use the product for both initial sales and upsells, you can use the payment plan exclusively for one of these sales types. Set this in this plan is....
If a tag (= label) is to be added to the customer who selects this payment plan, enter it in tag.
By default, the payment plan is described based on your inputs by Digistore24's own texts. If you want to describe the payment plan yourself on the order form, activate the specify your own texts option, which opens additional fields and a placeholder overview for your individual payment plan text.
Finally, click the add payment plan button.

Want to stop payments?
As a vendor, you can independently stop and restart recurring payments, i.e., subscriptions and installment payments, using the button in the transaction details (under reports > transactions).

4. Set up a subscription

Select the currency between Euro, US Dollar, Swiss Franc, and Pounds.
If you want to grant your customers a free trial period, the payment will only be made after the period you set in this field.
Select the subscription option in number of payments.
Set the amount of the first payment in first payment, e.g., 1 €. Note: The first payment in subscriptions cannot be zero. If you want to allow your customers an initially free payment, please set a free trial period as described in point 2.
Now set the amount of the subsequent installments in subsequent payments, e.g., 19.90 €.
Determine the period between the first payment directly after purchase in first billing period. For example, if a customer buys on January 1 and you set 1 month as the first billing period, the next payment will be on February 1.
In subsequent billing periods, you can set the interval at which the subsequent installments are charged, e.g., 2 months. For example, if a customer buys on January 1 and you set 1 month as the first billing period, the next payment will be on February 1. If you set 2 months in "subsequent billing periods," the next payment will be on April 1.
Select in minimum term whether your customers will pay for a minimum period before they can cancel the subscription.
In order, you determine the position of the payment plan. The sorting is ascending.
If you use the product for both initial sales and upsells, you can use the payment plan exclusively for one of these sales types. Set this in this plan is....
If a tag (= label) is to be added to the customer who selects this payment plan, enter it in tag.
By default, the payment plan is described based on your inputs by Digistore24's own texts. If you want to describe the payment plan yourself on the order form, activate the specify your own texts option, which opens additional fields and a placeholder overview for your individual payment plan text.
Finally, click the add payment plan button.

Important note:
Please note that if you have multiple payment plans and thus multiple prices, an average price will be displayed on the marketplace if you have not entered a value in the displayed sales price field in the settings of your marketplace entry. To specify a sales price there, go to marketplace > edit offer for affiliates, click on the pencil icon of the corresponding entry, and activate the specify sales price yourself option.

5. Change product price retroactively

Note that if you change your product price retroactively, i.e., after orders have already been placed, this change will only apply to future orders. To change your product price, follow the instructions described here.

6. Net price/gross price: price display on the order form

The way the price you set in the payment plan is displayed depends on the following settings:

Net price or gross price?
Display VAT – yes or no?

Net price or gross price?

The price on your order form can be displayed either as a net price or a gross price. If you select the net prices option in all prices are..., the share and commissions of your affiliates are fixed. The VAT is added – depending on the buyer's country and product type. Since different buyer countries have different VAT rates, customers pay different final prices depending on the buyer's country. If you select gross prices, there is a fixed final price that is the same for all customers – regardless of the buyer's country and product type. Here, your share and the commissions of your affiliates vary, as the VAT amount is different and deducted from the gross final amount before the commission payout.

Display VAT – yes or no?

In the field below, in display VAT on order form, you can decide whether to display the VAT amount on the order form or not. If you choose yes, the net price, the VAT amount, and the gross final price will be displayed on the order form. If you choose no, the gross final price with the note "price includes statutory country-specific VAT" will be displayed on the order form.