Skip to main content

How can we help you?

I have placed an order on Digistore24

Access to your Digistore24 account from a new device

Have you ever received an email entitled "New login" and wondered what it was about?

Dear Jane Doe,

We have detected a new login for your Digistore24 account EXAMPLE:

Digistore24 ID: EXAMPLE

Time: 31st February 2023 17:59

Country: Germany

Near Hildesheim

Device: Windows

Browser: Edge

IP address: 192.168.0.1

Was it you logging in?

If yes, everything is fine.

If no, please change your password and check the settings in your account.

Kind regards,

Your Digistore24 Support Team

Why you might receive this email

The email is sent automatically when someone logs into your Digistore24 account and Digistore24 can't tell whether it was you or not.

When you log in, the device you use transmits data to Digistore24, allowing the system to recognize you. This data depends on the device used, the internet connection, and the location of the login. If the data transmitted when logging in is different than usual, this will be detected by Digistore24. This will happen if you use a different device (computer, smartphone, tablet, etc.) or a different internet connection (hotspot, free wifi in a cafe or at a friend's house, etc.) to log in, and/or if you log in from a different location (holiday, business trip).

If Digistore24 cannot identify that it is you who is logging in, you will be informed via email for security purposes.

Note

The email is a request for verification. It does not necessarily mean that outsiders have accessed your account.

What you should do when you receive the email

Check the following information in the email to see if you triggered the email yourself:

  • Is your internet provider mentioned?
  • Is your browser and operating system mentioned?
  • Is your country named? Is your city mentioned or a city nearby? Location information can sometimes be a little inaccurate.
  • Were you on your computer or was Digistore24 accessed in the web browser at the specified time?

If you are certain it was yourself, you do not need to do anything else. You can ignore the email and delete it.

If you are unsure, proceed as follows:

  1. Change your password under Account > Details. Make sure you follow the security measures for your password.
  2. Open the page https://www.digistore24.com/browser.
  3. Send the information there along with your Digistore24 ID to support@digistore24.com.