How can I set a product with different quantity options?

Follow these steps:

1. In the vendor view, go to Account > Products.
2. Click on the pencil icon of the respective product.
3. In the Sales restrictions window, specify the Maximum quantity per sale and the Default quantity.
   • If you do not want to limit the quantity, then choose No limit for Maximum quantity per sale. For the default quantity, the standard is 1.
   • If you set the Maximum quantity per sale to allow more than one product per sale, then the option to set a number will appear on the order form.
4. Finally, click Save.

Your customers can now order individual quantities of your product.

How can multiple sales pages be created for a single product?

If you have multiple affiliates for whom you'd like to create individual sales pages, you can do that with a single product. It is not necessary to create multiple products.

Follow these steps:

1. In the vendor view, go to Account > Content pages.
2. Now create a content page for each new sales page by clicking on Create content page. You will use these content pages as other sales pages.
3. For Name, enter a name for your content page.
4. For Target URL, enter the link to your other sales page.
5. For For product, select the related product.
6. For Approval status, select the option Request approval now so that your affiliates' content links can be used.
7. When you click on the Save button, your special content link/promolink will be created which then leads to the respective sales page.

If the affiliate now directs their traffic to the content page (which acts as your sales page) via the corresponding content link, then a cookie will be set in the customer’s browser so that if another purchase occurs within 180 days, the affiliate will be rightfully allocated their commission in accordance with the last-cookie-wins principle. You also have deposited your sales page in the product details.

Note:

• You can do it all with a single product. You do not have to set up numerous products to have multiple sales pages.
• If you have several product variants, meaning that you have activated the Product variants option for a product, and, as a result, offer several variants via the order form, you also do not need to set up another product.
• You can sell multiple products per sales page on the newly created sales pages. The affiliate will rightfully receive their commission if you have activated the setting Automatically accept affiliations for those products that are additionally sold on the sales page. You can adjust this setting in the tab Properties, by clicking on Account > Products in the vendor view and then by clicking on the pencil icon of the product that is additionally sold on the sales page.

Another variant which works without creating additional content pages is the use of the advertising material feature. Here you should then select the advertising material Links. In this way, links are made available to the affiliate, where the AFFILIATE in the link does not have to be replaced in order to set the promo cookie.

How do I organize my Digistore24 products?

If you are very active on Digistore24, it is possible that you'll have lots of products. This means it can be hard to keep track of them. In addition, due to the 10-year retention obligation, we are not allowed to delete products that have already had transactions. For these reasons, we have created a way for you to organize your products into product groups. You can decide yourself which products should be grouped together. For example, you could place all the products you would like to delete into a group called "Archive".

Follow these steps:

1. In the vendor view, go to Account > Products.
2. Click on the Create Product Group button to create a new product group.
3. Select a name for the product group.
4. Click on Create. Now you will see your group(s) in the upper left as a tab.
5. Click on the pencil icon at the product you want to add to the newly created product group.
6. Under Product Group, select the group to which you want to add the product.
7. Click on Save.
8. Repeat the last three steps for all products you want to add to the group.

How do I create product variants on Digistore24?

A product variant is different from a product in a way that does not require a price change. An example of this would be a vendor wanting to add a T-shirt to their digital product, for which they need the T-shirt size of the customer. In this case, they can create the T-shirt as a separate product with the product type Deliverable and then specify Different sizes as variants. The T-shirt must then only be added to the main product as an add-on for the price of 0.00 €.

Features of product variants

• The order form is identical; however, there is a dropdown menu where the variants can be selected.
• This means that price, payment plans, and thank you pages are also identical.

It is not a product variant if:

• there are differences in terms of price or
• another thank you page is required.
  As an alternative, a separate product must then be created.

Create product variant

There are several ways to create product variants on Digistore24. We recommend that you use the product editor. We can only recommend all the other options (via the GET parameter custom, via additional fields on the order form, or via the API function createBuyUrl) if you want to provide (see below) different variant types (e.g. color: blue & size: XL).

Create product variants in the classical way via the product editor

1. In the vendor view, go to Account > Products.
2. Click on the pencil icon of the respective product.
3. Change to the tab Variants. You will now see two empty fields with three columns for entering product variants.
4. Optional: Click on the Add product variant button to add additional fields.
5. Now enter a Name and optional ID and Tag (= marker) for your product variant.
6. For Text for variant selection, enter the text that should appear on the order form above the variant selection. Set the placeholder [SELECT] at the place where the dropdown menu should appear to select the variant. Alternatively, you can insert a radio button selection with [LIST]. If you leave the field empty, Please select: [Select] will appear.

   Note:
   You have to specify at least two variants! The normal variant of your main product must also be specified as a variant.

7. Now enter a Label that will appear on the invoice, on the order confirmation page, and in the order confirmation email. If the variants relate e.g. to different colors, then select Color as the label.
8. Finally, click Save.

Transfer of the product variant as GET parameter

You can transfer a product variant with the GET parameter variant so that you can preselect a variant. However, this does not exclude the customer from changing the variant independently.

For example, if you have two variants of the product (here: IDs 1 and 2) and add them to the link to the order form ?variant=2 at the end, then the variant with ID 2 is preselected.

For example:

https://www.digistore24.com/product/123?variant=VALUE

VALUE is then

• the name of the variant or
• the ID of the variant (if provided) or
• the number of the variant’s sequence (1 for the first variant, 2 for the second, etc.).

Note:

• If there are umlauts or special characters in the variants, then we recommend that you don't use the variant name because the URL will then have to be URL-encoded. If a mistake is made, the correct variant may not be selected in all browsers.
• If you have assigned IDs to your variants, you can no longer use the sequence for the GET parameter variant.

Product variant of an add-on

If there are variants of an add-on, then the number of the add-on will be attached to the GET parameter variant_Number. For the second add-on, this would be the GET parameter variant_2, the third would be variant_3, etc.

For example:

https://www.digistore24.com/product/123?variant_2=VALUE

Alternatively, the product ID can be used instead of 2, 3, etc.

For example:

https://www.digistore24.com/product/123?variant_123=VALUE

Numerous GET parameters are separated by &.

For example:

https://www.digistore24.com/product/123?variant_123=VALUE&variant_456=VALUE

Where can I see which variant a customer has chosen?

There are three ways to see which variant your customer has chosen:

1. In the sales notification sent to you
2. On the order confirmation page for the customer
3. In the vendor view under Reports > Transactions, provided you have added a tag (= marker) to each of your variants. You can also filter the list of your transactions by this tag.

How do I create different types of variants?

There are four ways to create multiple types of product variants (such as color and size). The advantages and disadvantages of these options are listed below. For orientation, ask yourself how many different types of variants there should be and whether these variants are already known to you or whether they need to be newly created.

Option 1: Via the product editor

You got to know this option from the information above.

Advantages:

• Easy to set up
• Variant selection as an input field on the order form (can be preselected by the GET parameter variant)

Disadvantages:

• Only one variant type possible
• New variants have to be set up in the product editor

Option 2: Via the GET parameter custom

To do this, the custom parameter is attached to the order form URL. This parameter is looped through the entire order process (including IPN notification).

Advantages:

• Easy to implement
• Very flexible
• Several variant types possible in a parameter, e.g.

  https://www.digistore24.com/product/123?custom=xxl_green_longsleeve

Disadvantages:

• Not secure – buyer can change the parameter; then there is a need for support
• Variants are not displayed on the order form

Option 3: Via additional fields

You can set up the fields under Account > Additional input fields.

Advantages:

• Very flexible – different data can be retrieved via a free input field or via dropdown lists.

Disadvantages:

• No pre-selection via link possible

Option 4: Via the API function createBuyUrl()

Advantages:

• Very flexible
• Very secure
• Several variant types can be transferred as parameters to the function and used via placeholders in the product description.

Disadvantages:

• Requires some programming work since the Digistore24 API must be used.

How can I change the product price?

Your product price is always determined by the payment plan of your product.

With the payment plan, you also decide whether your customer pays by a single payment, subscription or installment, at which intervals he has to pay for several direct debits and with which payment methods your customer may/can pay. In summary, everything that has to do with the product price can be set within the payment plans.

Since Digistore24 allows you to create multiple payment plans, you can also provide your customers with different sensible payment combinations.

An Example:

You sell a fitness program subscription for 10 € per month, with a minimum term of 12 months. Additionally, you offer your customers the alternative of paying a one-time fee of 300 € to purchase your product in full without monthly payments.

To change your product price, you must therefore understand that only the price of a payment plan can be changed. Follow these steps:

1. In the vendor view, go to Account > Products.
2. Click on the pencil icon of the relevant product.
3. Change to the tab Payment plans.
4. Scroll to the bottom of the page and click on the pencil icon of the relevant payment plan.
5. For single payments, it is sufficient if you change the price at "First payment".
6. Remember that there are also "Follow-up payments" for subscription or installment payments.

Why is my event sold out even though e-tickets should still be available?

There are two ways to limit the number of possible sales when editing your product:

1. In the vendor view, go to Account > Products.
2. Click on the pencil icon of the respective product.
3. Change to the tab Properties.
4. Under Sales restrictions, select the option Yes for Limit number of sales.

   Below this, the field Remaining possible sales appears, which shows the number of remaining possible sales.

   If the value is 0, no further tickets can be sold for your event. You can select No for Limit number of sales to remove the restriction.

5. Change to the tab E-tickets.
6. Under Locations/Dates/Time + Note/Quantity, the far right column shows the number of remaining available e-tickets.

   If the value is 0, no further tickets can be sold for your event.

If the values in the fields Remaining possible sales and Locations/Dates/Time + Note/Quantity differ, you can adjust them:

• Set the 0 value to a higher or equal value to the respective other field.
• If the value in the tab Properties is 0: Switch the option Limit number of sales to No.
• If the value in the tab E-tickets is 0: Delete the 0 from the column and click Save. Now only the tab Properties will be considered for the remaining ticket number.