Do you sell products as a vendor via Digistore24? In this article, you’ll find all the ways to contact us.
Note
- Are you an affiliate on Digistore24? Click here.
- Are you a customer with questions about an order? Click here.
Contact Digistore24 GmbH
- You are a resident of Germany or another EU country.
- You communicate in German.
- Do you have a question about a feature?
- Do you have an idea and want it to be implemented?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Send meaningful screenshots that clearly show your request.
- Describe your request in detail.
Contact: consultants@digistore24.com
- You have discovered an error?
- There is a complication with a specific order?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Enter the URL that contains the error. Copy the URL from the address bar of your browser.
- Enter the product ID of the affected product.
- Enter the order ID of the affected order.
- Send meaningful screenshots that clearly show your request.
- Describe your request in detail.
Contact: consultants@digistore24.com
- You would like to get a product approved or have questions about it?
- You requested approval but it was rejected?
If your product could not be approved, you will have received the reason why here. Please try to adjust your product or sales page according to the reasons for rejection.
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Enter the product ID of the affected product.
- Describe your request in detail.
- If approval was rejected and you have made improvements, simply describe what adjustments you have made in relation to the reason(s) for rejection.
Contact: genehmigung@digistore24.com
- You would like to get a tracking code approved to use on your order form?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Send the tracking code with:
- As an HTML file
- As a screenshot
- Describe your request in detail.
Contact: consultants@digistore24.com
Digistore24 does not provide services or advice on these topics:
- Programming
- Web design
- Business consulting
- Startup consulting
Please contact a professional programmer, web designer, or business consultant instead. You can find numerous options online for this.
Please note that we do not answer any questions about these topics.
For Questions About Data Protection
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: datenschutz@digistore24.com
For Questions About Legal Matters
Note
Digistore24 does not provide legal advice.
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: support@digistore24.com
- Do you have a question about our marketing?
- Do you have a question about our newsletter?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: marketing@digistore24.com
Do you have a question about the Digistore24 Awards?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: marketing@digistore24.com
Would you like to join the Digistore24 team?
All relevant information and our list of current vacancies can be found under https://careers.digistore24.com/.
Or simply send an unsolicited application to jobs@digistore24.com
Contact Digistore24 Inc.
- You are a resident of the USA, Canada, Australia, or New Zealand
- You are a resident of another country outside the EU and the United Kingdom.
- You communicate in English.
- Do you have a question about a feature?
- Do you have an idea and want it to be implemented?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Send meaningful screenshots that clearly show your request.
- Describe your request in detail.
Contact: partners@digistore24.com
- You have discovered an error?
- There is a complication with a specific order?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Enter the URL that contains the error. Copy the URL from the address bar of your browser.
- Enter the product ID of the affected product.
- Enter the order ID of the affected order.
- Send meaningful screenshots that clearly show your request.
- Describe your request in detail.
Contact: partners@digistore24.com
- You would like to get a product approved or have questions about it?
- You requested approval but it was rejected?
If your product could not be approved, you will have received the reason why here. Please try to adjust your product or sales page according to the reasons for rejection.
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Enter the product ID of the affected product.
- Describe your request in detail.
- If approval was rejected and you have made improvements, simply describe what adjustments you have made in relation to the reason(s) for rejection.
Contact: partners@digistore24.com
- You would like to get a tracking code approved to use on your order form?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Send the tracking code with:
- As an HTML file
- As a screenshot
- Describe your request in detail.
Contact: consultants@digistore24.com
Digistore24 does not provide services or advice on these topics:
- Programming
- Web design
- Business consulting
- Startup consulting
Please contact a professional programmer, web designer, or business consultant instead. You can find numerous options online for this.
Please note that we do not answer any questions about these topics.
For Questions About Data Protection
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: partners@digistore24.com
For Questions About Legal Matters
Note
Digistore24 does not provide legal advice.
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: helpdesk@digistore24.com
Would you like to join the Digistore24 team?
All relevant information and our list of current vacancies can be found under https://careers.digistore24.com/.
Or simply send an unsolicited application to jobs@digistore24.com
Contact Digistore24 Ltd.
- You are a resident of the United Kingdom.
- You communicate in German.
- Do you have a question about a feature?
- Do you have an idea and want it to be implemented?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Send meaningful screenshots that clearly show your request.
- Describe your request in detail.
Contact: partners@digistore24.com
- You have discovered an error?
- There is a complication with a specific order?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Enter the URL that contains the error. Copy the URL from the address bar of your browser.
- Enter the product ID of the affected product.
- Enter the order ID of the affected order.
- Send meaningful screenshots that clearly show your request.
- Describe your request in detail.
Contact: partners@digistore24.com
- You would like to get a product approved or have questions about it?
- You requested approval but it was rejected?
If your product could not be approved, you will have received the reason why here. Please try to adjust your product or sales page according to the reasons for rejection.
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Enter the product ID of the affected product.
- Describe your request in detail.
- If approval was rejected and you have made improvements, simply describe what adjustments you have made in relation to the reason(s) for rejection.
Contact: partners@digistore24.com
- You would like to get a tracking code approved to use on your order form?
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Send the tracking code with:
- As an HTML file
- As a screenshot
- Describe your request in detail.
Contact: consultants@digistore24.com
Digistore24 does not provide services or advice on these topics:
- Programming
- Web design
- Business consulting
- Startup consulting
Please contact a professional programmer, web designer, or business consultant instead. You can find numerous options online for this.
Please note that we do not answer any questions about these topics.
For Questions About Data Protection
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: partners@digistore24.com
For Questions About Legal Matters
Note
Digistore24 does not provide legal advice.
Email us with the following information:
- Use the email address you registered with on Digistore24. This is just so we know that it’s you.
- Enter your Digistore24 ID.
- Describe your request in detail.
Contact: helpdesk@digistore24.com
Would you like to join the Digistore24 team?
All relevant information and our list of current vacancies can be found under https://careers.digistore24.com/.
Or simply send an unsolicited application to jobs@digistore24.com