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FAQs about IPN, API and other technical connections

No IPN notifications are sent despite an existing connection. Why?

First of all, please check if the IPN notification really wasn't sent. You can find a list of all notifications reported as either SUCCESS" or "ERROR" under Reports > Integrations (IPN). Discover how to find your call here.

ERROR If an error occurred during your IPN notification, you'll find an error message there, which is reported back by the server. Since this error message comes from the third-party tool and not from Digistore24, check with their support/documentation to find out what this error message means and how you can fix this ERROR.

SUCCESS If the IPN notification is listed as "SUCCESS", contact the support of the third-party server or - if you use a generic connection - your developer, as this is only due to a bug that has nothing to do with Digistore24.

If you cannot find the IPN notification when it should have been sent, please check the following features:

  • Have you possibly entered the wrong type?
  • Did you not tick the right product?
  • Did you maybe not fully tick both notifications and events?

Once you've created the features, click on the "Test connection" button. If this doesn't fix it, contact our support at: support@digistore24.com 

Which systems/applications can be connected to Digistore24 without any programming effort?

An overview of the systems that you can connect to Digistore24 via an IPN can be found here.

If you want to use a system that is not in this list, you can program a generic IPN connection.

Do I need a connection between DigiMember - Klick-Tipp if I have already connected Klick-Tipp in Digistore24?

You no longer need the DigiMember - Klick-Tipp connection if you connect to Digistore24. The Digistore24 - Klick-Tipp connection is more powerful.

In Digistore24, you create the connection to Klick-Tipp under Settings > Integrations (IPN). The following options are available here:

Klick-Tipp (email integration) corresponds to the DigiMember connection
Klick-Tipp (full integration) is the new, simple connection that also supports the tags

Note
We recommend that you use the full integration to be able to use Klick-Tipp's tag-based system.  

My lead tracking through InfusionSoft has failed. What should I do?

If lead tracking via InfusionSoft fails, please check the following necessary settings in Digistore24:

  • That a  promolink  has been previously called.
  • That InfusionSoft appends the lead data (email address, first and last name if applicable) to the URL of the page where the tracking code is inserted. Here InfusionSoft often uses the following parameter names:
    • inf_field_Email (for the email address)
    • inf_field_FirstName (for the first name)
    • inf_field_LastName (for the last name)
  • That you replace  PARAMNAME in the tracking code with InfusionSoft's parameter names. 

Correct example:

<script type=“text/javascript“ src=“https://www.digistore24.com/lead/123/abcde1234.js?param_email=inf_field_Email&param_first_name=inf_field_FirstName&param_last_name=inf_field_LastName„></script>

Incorrect example:

<script type=“text/javascript“ src=“https://www.digistore24.com/lead/123/abcde1234.js?param_email=PARAMNAME&param_first_name=PARAMNAME&param_last_name=PARAMNAME„></script>