You have purchased a product from a product vendor that sells their products via Digistore24. You now have questions or concerns about your order and would like to contact Digistore24 support. This article will tell you how to do this.

Please note

If you have any questions about the content of the product itself, please contact the product vendor. In most cases, you will find the product vendor's contact details on the order overview page or in the order confirmation email.

Tip

Perhaps you will find what you are looking for here:

• In the step-by-step guides section you will find the following information:
  • How can I access my product?
  • How can I return a product?
  • How do I cancel a subscription on Digistore24?
• In the useful information about Digistore24 section, you will find information on what Digistore24 actually is and why you have been debited by Digistore24.
  • Why have I been debited by Digistore24?
  • In which cases does my right of revocation expire earlier?
• In the security and consumer protection section, you will find information on the measures you can take to optimise your protection when buying via Digistore24.
  • How am I protected as a Digistore24 consumer?
  • How secure is buying via Digistore24?

How to contact Digistore24 support:

Send us an email to helpdesk@digistore24.com with the following details:

• Use the email address you entered on the order form when you made your purchase. This will allow us to find you in our database and process your request quickly.
• Enter the order ID of your order (see Where can I find my order ID?).
• Send relevant screenshots showing your request.
• Describe your request in detail.

Please note

We take the necessary time to process your request in the best possible way. We kindly ask you for your patience if it takes a little longer.