1. Open the customer portal.
2. Click Send login code.
3. Enter the email address you used when you made your purchase.
4. Check your inbox - you'll receive a one-time code. The code is valid for 15 minutes.
5. Enter the code - done.

You'll then see all orders associated with this email address.

Note

There is no password. Each time you sign in, you'll receive a new code via email.

Tip

Sign out after you're done - especially on shared devices. To do this, click on your email address at the top of the portal and then click Logout.

If the one-time code hasn't arrived in your inbox:

• Check your spam folder.
• Request a new code - on the portal's sign-in page.
• Try using a different browser or a different device.

If none of this helps, our support team can change the email address linked to your order. Contact Digistore24 support:

→ How do I contact Digistore24 support?

The most common reason: You used a different email address when you made your purchase than the one you just signed in with. The portal only shows orders linked to the email address you entered.

How to find the right address:

• Search all your inboxes for the order confirmation email from Digistore24 - including your spam folder. The sender is Digistore24 support <support@digistore24.com> and the subject line is Digistore24 - Order successful / access.
• If you can't find the email, contact support:

→ How do I contact Digistore24 support?

Our support team can change the email address linked to your order.

You'll need:

• Your order ID → Where can I find my order ID?
• The new email address you'd like to use

Contact Digistore24 support:

→ How do I contact Digistore24 support?

Yes - our support team can update the email addresses on your individual orders so that all orders appear under one address.

Important

This does not change the login credentials for your product. However, all automated emails from Digistore24 - such as payment reminders, cancellation confirmations, or delivery information - will be sent to the new address going forward.

Contact Digistore24 support:

→ How do I contact Digistore24 support?

No. All you need is your email address and access to your inbox. Each time you sign in, a new one-time code is sent - no password, no account required.

Registration with Digistore24 is only for product vendors and affiliates, not for buyers.

Once you've signed in with your email address, you'll see an overview of all orders you've placed with that address. For each order, you can:

• View order details - order ID, payment method, billing and shipping information, invoice history
• Download invoices - download individual invoices as PDF
• Cancel a subscription - if the requirements are met (more on this in the next question)
• Change your payment method - for ongoing payments such as subscriptions or installment plans (subject to approval by the new payment provider)
• Change your payment plan - e.g. switch from a monthly to an annual subscription (depending on the product - not available for all products)
• Pay outstanding balances

Yes, if all three requirements are met:

• You purchased as a private individual (not as a business).
• There are no outstanding payments.
• The subscription is cancellable - some payment plans run until the end of the agreed term and cannot be canceled early.

If the cancel button is not displayed, one of these requirements is not met.

How to cancel:

1. Click Order details on the order.
2. Under Current subscription, click Cancel subscription.
3. Follow the remaining steps.

Learn more about cancellations here - including what to do if you don't see a cancel button.

→ How do I cancel a subscription with Digistore24?

Yes - you can change the payment method for ongoing payments, such as subscriptions or installment plans. This is subject to approval by the new payment provider.

How to change your payment method:

1. Click Order details on the order.
2. Under Payment method, click Change payment method.
3. Select a payment method and enter the required details.
4. Click Update now at the bottom of the page.

Yes - if the product vendor offers this option, you can change your payment plan and, for example, switch from a monthly to an annual subscription.

How to change your payment plan:

1. Click Order details on the order.
2. Under Current subscription, click Change plan.
3. Select a payment plan and, if needed, a payment method.
4. Click Update now at the bottom of the page.

The customer portal shows your orders with Digistore24. Access to the product itself - such as an online course, software, or membership area - is provided by the product vendor. These are two different things.

What you can do:

• Check whether the product vendor sent you a separate email with login credentials after your purchase. Also check your spam folder.
• Check the order overview page - you'll often find your login credentials or a link to the product there. To open the order summary page from the customer portal: Click Order details on the order, then click Order overview.
• If you forgot your password: Use "Forgot password" on the product's login page.
• If you need the product vendor's contact details: You'll also find these on the order overview page.

If none of this helps, contact the product vendor directly or Digistore24 support:

→ How do I access my product?

→ How do I contact Digistore24 support?

→ Go to the customer portal

Yes - click the flag icon at the very top.

Supported languages: English, German, French, Spanish, Dutch, Italian, Portuguese, Polish, and Slovenian.