You have purchased a product from a product vendor that sells their products via Digistore24. You now have questions or concerns about your order and would like to contact Digistore24 support. This article will tell you how to do this.
Please note
If you have any questions about the content of the product itself, please contact the product vendor. In most cases, you will find the product vendor's contact details on the order overview page (e.g. via the customer portal) or in the order confirmation email.
Tip
You may be able to resolve your issue yourself - without any waiting time:
- In the customer portal, you can take care of many things directly: view orders, download invoices, cancel subscriptions, change your payment method and more. You don't need a password - just your email address.
- In the step-by-step guides section you will find the following information:
- In the useful information about Digistore24 section, you will find information on what Digistore24 actually is and why you have been debited by Digistore24.
- In the security and consumer protection section, you will find information on the measures you can take to optimise your protection when buying via Digistore24.
How to contact Digistore24 support:
Send us an email to helpdesk@digistore24.com with the following details:
- Use the email address you entered on the order form when you made your purchase. This will allow us to find you in our database and process your request quickly.
- Enter the order ID of your order (see Where can I find my order ID?).
- Send relevant screenshots showing your request.
- Describe your request in detail.
Please note
We take the necessary time to process your request in the best possible way. We kindly ask you for your patience if it takes a little longer.