As a vendor, you can create e-tickets for your on-site events and seminars. Your e-tickets can include your logo, directions, and a map for orientation. Additionally, a QR code and barcode will be added to your e-ticket for quick visitor registration on site.

This is how your e-ticket might look:

Attention
E-tickets can only be created for on-site events and not for digital events due to tax reasons.  

Process overview: Creating an e-ticket

1. First, create a product (e.g., your event) that the e-ticket will be linked to. Follow the instructions as described here. Choose the product type.
2. Create the e-ticket. Follow the instructions as described here. You will also learn how to directly create an e-ticket template.
3. Link your e-ticket to your product.

1. Step-by-step guide: Creating an e-ticket

Before creating an e-ticket, make sure you have already created your event as a product. Then proceed as follows:

1. In the vendor view, go to Product setup > E-tickets.
2. Click on the button Add event location.
3. For the name of your e-ticket, the event location is suitable as it will be displayed when selecting the location in the order form.
4. Select the country where the event is taking place.
5. Enter the exact address of your event.
6. Add directions. Please keep it short as there is limited space on the e-ticket.
7. In the e-ticket template field, you can set your created e-ticket as a template. This way, you can use it when creating the next e-ticket.
8. Finally, click on Save.

2. Step-by-step guide: Uploading an image/logo

How to upload a logo or event image for your e-ticket. Please note the approval criteria for e-ticket logos and e-ticket images.

1. In the vendor view, go to Product setup > Images.
2. Click on the button Add new image.
3. In the dropdown menu, select Image type from the following options:
   • E-ticket image (center) for your event image
   • E-ticket logo for your ticket logo
4. Upload your image file.
5. Click on Save.
6. Next, request the approval of your image by clicking on Request approval.

3. Creating an e-ticket template

The e-ticket template includes all the details of your event, such as images and venue details that will appear on the e-ticket.

Step-by-step guide

1. In the vendor view, go to Product setup > E-tickets.
2. Switch to the tab E-ticket templates.
3. Click on the blue button Create e-ticket template.
4. For name, set your internal event name that is only visible to you. Additionally, you can add an internal note.
5. For layout, choose between the following options:
   • Standard
   • Extended (with terms of use) (This extended option is only useful if you are specifying terms of use on the ticket. If not, please select the Standard option.)
6. For header text (right next to the logo) and top text (below the logo), enter the appropriate texts. Normally, these are your terms of use.
7. For event name, enter the event name that will appear on the e-ticket.
8. For text below event name, you can provide details about the event times. For text in the center, you can add a description of the event. Please keep the text relatively short as the e-ticket PDF page cannot adapt to overly long text.
9. For e-ticket logo and e-ticket image (center), select the corresponding image files that you have already uploaded (Guide: Upload e-ticket image and e-ticket logo). If you leave these fields blank, the e-ticket logo and e-ticket image will be replaced by the Digistore24 logo and a Digistore24 event image.
10. For event location (for preview), select the event location. You should have already created this event location (Guide: Set event location for your e-ticket).
11. If desired, you can activate the option request participant address. Then each participant must enter their full address before the e-ticket is issued to them.
12. Finally, click on Save. By clicking on Preview, you can view your template.

4. Adding an e-ticket to one of your products

As described above, on Digistore24 you can either add your e-ticket to one of your digital products (Product type: Digital) or to an event you have set up as a product (Product type: Seminar for Business Clients, On-site Service, or Seminar/Event for Recreation). The procedure for adding your e-ticket to one of your products is the same.

Step-by-step guide

1. In the vendor view, go to Product setup > Product configuration.
2. Click on the pen icon of the product to which you want to add the e-ticket.
3. Switch to the tab E-tickets.
4. For e-ticket template, select your e-ticket template (Guide: Create e-ticket template).
5. For place/date/time + note/quantity, specify one or more dates for your event/seminar.
6. For sell e-tickets until, choose how long your e-tickets should be sold.
7. Now specify the details of your seminar. Here you also determine how many tickets you want to offer for each location.
8. For text for date selection, you can enter text that will appear with the date selection on the order form. Use [SELECT] as a placeholder for the dropdown list. If you leave the field blank, the following will be automatically inserted: Please select:
   
   Alternatively, you can use the placeholder [LIST], which creates a radio button list as shown in the following image:
   
9. Optionally, you can define a label for the invoice and the confirmation email (for the customers).
10. The date selection list on the order form is predefined as follows: Place, date, time/note, number of places. The placeholders for this are [PLACE] [DATE] [NOTE] [STOCK].
11. For if the event is fully booked... you can choose between:
    • Continue sales without e-tickets: This way, you continue selling the product without e-tickets.
    • Continue sales without e-tickets if the event is an add-on: This means you continue selling the product without e-tickets if the event is an add-on.
    • Stop sales: The sale is completely cancelled.
12. Finally, click on Save.

Please make some test purchases to ensure that all settings are correct. Here you will find a guide on how to make a test purchase.

5. Changing participant data on the e-ticket

Changing participant data is necessary, for example, when the customer wants to transfer the e-ticket to another person. Additionally, typing errors made by the customer can be corrected to ensure correct issuance of the e-ticket.

Step-by-step guide

1. In the vendor view, go to Reports > Transactions.
2. Click on the yellow icon with the green tick for the corresponding transaction to open the order confirmation page.
3. Click on open e-ticket.
4. Then click on change participant. Here you can change the customer's surname, first name, and email address as needed.

6. Creating an e-ticket as a free ticket

Of course, you can also issue free tickets to selected visitors for your event.

Step-by-step guide

1. In the vendor view, go to Reports > E-tickets.
2. Switch to the tab Free tickets.
3. In the dropdown menu, select the date of your event for which your free ticket should be valid.
4. In the dropdown menu, select the number of free tickets you want to create.
5. Enter the guest's address data in the following fields.
6. Finally, click on the button Create e-tickets.

To display the free ticket, you should enter the visitor's email address after opening the download URL and click on Issue e-ticket.

You now have two options to send the free ticket to your guest:

1. Copy the link to the download URL and send it directly to your visitor by email.
2. Click on Reports > E-tickets and then switch to the tab Show all. Then select Yes in the dropdown menu for Free ticket so that you only see free tickets.
   
3. Click on the letter icon for each ticket you want to send by email to the recipient and confirm that the e-ticket should be sent by email.
   

How to invalidate the free ticket:

The free ticket can be invalidated like a normal ticket under Reports > E-tickets in the tab Check by entering the e-ticket number. Alternatively, you can also proceed as follows:

1. In the vendor view, go to Reports > E-tickets.
2. Click on Show all.
3. In the dropdown menu for Free ticket, select the option Yes.
4. In the column Ticket used, click on Invalidate and confirm your entry.

Re-offering an unused e-ticket

If your event has a limited number of participants and you have specified a certain number of free tickets, but one of your guests cannot attend the event, you will surely want to offer the place to someone else. You can easily re-offer an unused ticket.

Step-by-step guide

1. Go to Reports > E-tickets.
2. Switch to the tab Show all.
3. In the dropdown menu for Free ticket, select the option Yes.
   
4. Click on the pen icon for the corresponding e-ticket to access the ticket details.
5. For ticket blocked, click on Yes.
6. Finally, click on Save.

Now the e-ticket will be automatically re-offered.

7. Viewing participant lists

For each event you have added, you can view all participants and their information, as well as invalidate and reinstate e-tickets.

You can also export the list as a CSV file.

Step-by-step guide

1. Go to Reports > E-tickets.
2. Switch to the tab Participant numbers.
   Here you will find all listed events.
3. Click on the magnifying glass icon of the respective event.

8. How your staff can read e-tickets using a scanner for QR codes and barcodes

Your staff can check the validity of the e-tickets at the event entrance using a scanner. To scan the e-tickets, someone must log into the Digistore24 back office. This only requires support access. The person scanning the e-ticket does not need full access to your Digistore24 account and data. How to grant different access rights to your account can be found here.

Once you or your team are logged into Digistore24, you can scan the e-tickets using the following steps:

1. In the vendor view, go to Reports > E-tickets.
2. Place the cursor in the e-ticket number field.

For each successful scan, the scanner (the device, not the person) will write the e-ticket number in the field with the cursor and automatically press the Enter key. Please ensure that the e-ticket template, event location, and date are set correctly.

An e-ticket can only be invalidated once. An error message will appear on the second attempt. If there are complications with the e-tickets, you can undo an e-ticket invalidation via the red cross under Reports > E-tickets in the tab Show all.

9. Redeeming e-tickets with the Digistore24 app

You can also use your smartphone instead of a QR/barcode scanner to invalidate Digistore24 e-tickets. This is usually the more convenient solution.

It is also possible that several users use the app with the same access data at the same time: For example, if you have two queues at your event, two of your employees can scan visitors' e-tickets even though they use the same access data for the app.

Download our app first: iOS Android

Once you have downloaded the app, log in with your Digistore24 account details.

As it is not possible to access other Digistore24 accounts via the app, you must log in with your own account.

In the lower bar, you see the e-ticket icon.

To scan an e-ticket, you must first specify the e-ticket template, event location, and date.

Then click on Scan to read the QR code with your camera.
Note: You may need to allow the Digistore24 app to access your smartphone camera.

If the QR code cannot be read, you can alternatively invalidate the ticket with the e-ticket number.

Please pay attention to the note on legal advice.