As a vendor, you can set for each of your products whether a dunning process should be triggered in the event of a payment default.

Activate dunning process for products

Proceed as follows:

1. In the Vendor view, open Settings > Return Policy.

2. If you haven't already, create a return policy.

3. For an existing return policy, click the Pencil Icon. The input form will be displayed.

4. The change affects all products selected in the Products field.

5. Click Yes in the Dunning process allowed field.

6. Click the Save button.

After activation, the dunning process automatically applies to all new sales for which a payment default occurs. No dunning process will be triggered for payment defaults that existed before activation.

Reactivate dunning process for a customer

If you have canceled the dunning process for an individual customer, you can reactivate it:

1. In the Vendor view, open Reports > Transactions.

2. Find the affected order:

   • Enter the order ID of the purchase in the Search Order Number field and click Search below.

   • Or use Advanced Search to find the order. Select the Chargeback option in the Transaction Type filter and then click Search.

3. The search results are displayed below the search field. For an entry, click the Magnifying Glass Icon. The order details are displayed.

4. Under Order, click Yes in the Dunning process allowed field.

5. Click the Save button.