In this article, you'll learn what costs you may incur when selling via Digistore24 Ltd..

Regular costs

Registration with and use of Digistore24 Ltd. is free of charge. For every sale you make through Digistore24, however, Digistore24 will receive a margin from you.

In the United Kingdom, the Digistore24 margin is as follows:

• The regular margin for all products is 7.9% + £1 per sale.
• If the total number of chargebacks for your products is greater than 1%, the margin increases to 9.9% + £1 per sale.
• For free-plus-shipping books — i.e., free books for which customers only pay shipping charges of less than £10 — the margin is 7.9% + £0.75 per sale.

Additional costs

Additional costs may be incurred if your customers return the purchased product or initiate chargebacks for payments already made.

Returns

It may happen that customers return your product and receive a refund of their money.

• For refunds up to £10, we charge a fee of £0.75 per refund.
• For refunds over £10, we charge a fee of £1 per refund.

Chargebacks

It may happen that customers initiate a chargeback of the amount already paid via their bank. This results in costs of £50 per chargeback for you.
For payments made via PayPal or credit card, Digistore24 offers "chargeback prevention" in cooperation with partners Ethoca and Verifi. If a customer instructs their bank to issue a chargeback, we are notified and can arrange a refund within 72 hours. This reduces the cost to you to £40.

Costs for payouts

When Digistore24 transfers your earnings to you, it is known as a payout. Payouts may incur additional costs if they are made via international wire transfer to a foreign account, to a PayPal account, or via ACH payment.

International transfers

If you have selected an international payout account in your Digistore24 account, the payout will be made via international wire transfer. There is a fee of £20 for each international wire transfer.

The payout threshold for international transfers is €/$/£250. In order for your earnings to be transferred to an international payout account, the payout amount must be able to cover at least €/$/£250 + the £20 international transfer fee. If your earnings are lower than that, the money will remain in your Digistore24 account until you reach the payout threshold by generating more sales.

PayPal or SEPA payment

Additional fees will apply if you have selected a PayPal account as a payout account in your Digistore24 account, or an account to be transferred to via ACH payment.

There is a fee of £2.50 per transfer for payouts to a PayPal account in the UK. For payouts to a PayPal account outside the UK, there is a fee of £20 per transfer.

There is a fee of £2.50 per transfer for payouts via SEPA.

Tips for reducing fees

To save on fees, we recommend the following steps:

• Reduce the number of payout dates. For example, instead of having four transfers per month, you could limit the payout to once per month.
• Increase the payout amounts. If your earnings regularly exceed the payout threshold of €/$/£250, you could increase the payout amount, e.g., to €/$/£500.

Costs for the download vault

Digistore24 provides a unique service with the download vault. Your customers can download their files in a simple way and it is guaranteed to be virus-free. Also, you do not have to worry about technical issues or the risk of digital distribution. To cover the costs, Digistore24 calculates 0.25 € for each started gigabyte and per purchase. Only one fee per customer will be charged. Further downloads by the customer and also the upload are free of charge.

You can find more information about the download vault and how to implement it here.