In the first step you create a product on Digistore24 and set it up. This is the basis for everything else and is only linked accordingly.

1. In the Vendor view, go to Account > Product.
2. Click on the Add product button.
3. Specify a product name.
4. Select the product type mail order product. The product type will later be changed to dietary supplement when approved by our team.
5. Specify the affiliate commission specifically for this product.
6. Enter the URL of your sales page.
7. Enter the URL of the thank you page in the Thank you page field. This is mandatory.
   However, you do not need your own thank you page:
   If you have an IPN connection to Digibiz24 and Digimember. Then the customer will receive his access data and further steps directly on the Digistore24 order confirmation page. This is also valid for generic IPN connections.
8. Do not apply for approval yet - you will do that later!
9. If you want to limit the sale time, for example, you can set it in the bottom window Sale restrictions.
10. Click on Save at the very bottom.

Now it is a good idea to create a payment plan directly. A payment plan specifies not only the price but also the way the customer will purchase your product: by one-time payment, subscription or installment.

This is how you set up your payment plan:

1. In the edit view of the product you just created, switch to the Payment Plans tab. You can find the tabs between the title of the page and the navigation bar. If you are no longer in the edit view of your product, you can access it by going back to Account > Products, finding your product in the list below, and clicking the Edit Details pencil on the far left.
2. For Currency, set which currencies may be used for payment.
3. For All prices are, choose whether you want the product's price or prices (for multiple payment plans) to be gross or net. To find out the difference, click here.
4. For Show VAT on Order Form, select whether you want the amount that the VAT represents to be displayed on the order form.
5. At Payment methods you can choose which payment methods can be used.
6. Click Save. Now scroll down to the Add payment plan window.
7. If you wish, you can set a free trial period during which the customer can use your product free of charge after entering their payment details.
8. Under First payment you set the cost at the first payment. For the one-time payment, this is the same as the final price.
9. Under Number of payments, you should specify in the dropdown list whether your product will be purchased by one-time payment, subscription or installment (choosing the number of installments in the dropdown list).
   Useful information: You can also add multiple payment plans to a product so that the customer can choose a financing option.
   An example: A customer can buy product x for 399€ immediately or book a subscription of 29.99€ per month. Since you are selling a mail order product, it hardly makes sense to offer a subscription. If you have opted for installment payments, continue reading the instructions, otherwise go directly to point 11 in these instructions.
10. If you have chosen installment payments at point 7, you will now see the Subsequent payments field. Enter here the amount that your customer should pay after the first payment has been made.
    An example: A customer has taken out a subscription with monthly debit. The vendor has set 10€ as First payment and 5€ as Subsequent payments. Now the customer is debited 10€ at the time of purchase and 5€ in the following month.
11. If you have selected installment payment at point 7, you will now see the field First billing period. Here you can define the time interval between the first and the second debit.
12. If you have selected installment payments in point 7, you will now see the field Subsequent billing periods. Here you can define the time intervals between the debits after the second debit.
    An example: A customer books a subscription in the first month of the year. The vendor has set 6 months as the first billing period and 1 month as the subsequent billing periods. Accordingly, the first debit at the time of purchase occurs in the first month, the second debit in the sixth month, and all subsequent debits in each subsequent month.
13. If you select Yes for Quantity discounts, another field opens where you can specify additional individual prices.
14. If you have selected installment payments in item 7, you should specify here whether it is actually an installment payment or rather a time-limited subscription. More information on the difference and detailed explanations can be found here.
15. Sequence is only of interest to you if you have created multiple payment plans.
16. Make sure that in the Active field the switch is set to Yes.
17. If you select Yes for Specify your own texts, another field will open where you can replace the default Digistore24 texts with your own. Once you are satisfied, click on Add payment plan.

There is a payment plan preconfigured!
When you create a product, Digistore24 automatically creates a payment plan with a single payment of 37€. If you have created your own payment plan, you can easily delete it by clicking on the X icon. Alternatively, you can edit the payment plan by clicking on the pencil icon.  

Now you have created your product and set up at least one payment plan. If you upload a product image, it will enhance your order form.

Upload product image

1. In the edit view of the product you just created, switch to the Order Form tab. You can find the tabs between the title of the page and the navigation bar. If you are no longer in the edit view of your product, you can access it by going back to Account > Products, finding your product in the list below, and clicking the Edit Details pencil on the far left.
2. Click the image icon next to Product Image.
3. Click on Upload image.
4. Now the uploader FileStack will open. Upload a suitable image by either dragging N' dropping the image onto the window or by clicking Choose the files and then selecting the appropriate file. However, please note that the width can only be 100 to 500 pixels and the height can only be 100 to 2,000 pixels. You can upload your image in GIF, JPG, PNG, SVG formats.
5. Click on Upload. Once the upload is complete, you will be returned to the edit view of your product.
6. Click on Save.

You have now set up your product.

Now you create an order form for your product. There are three implementation options: the responsive order form, the classic order form and the multi-step order form. Find here below an overview.

In the following step-by-step tutorial, we'll show you how to create a responsive order form. If you want to create one of the other order forms, check out here.

1. In the vendor view, go to Account > Order forms.
2. Click on the Create responsive order form button.
3. You are now in the order form editor, the so-called “building block mode”.
4. First, get an overview of the available elements.
5. You can add elements from the left by dragging them with the left mouse button to the intended place. You can make the element wider or narrower by clicking on the right outer side and moving left or right. Please note that the header image cannot be resized.
6. If an element shows a pencil icon at the top right, settings can be made for the element by clicking on the icon. For some elements, this is even mandatory, otherwise it will not be displayed on the order form.
7. If an element shows an X icon at the top right, the element can be removed by clicking on the icon.
8. Arrange the elements as you wish. When you are done, click on Save.

After you have created your order form, you can now link it to your product. Proceed as follows:

1. In the vendor view, go to Account > Products.
2. Click on the pencil icon of the product you want to connect to the order form you just created.
3. Switch to the Order form tab.
4. Scroll down to the window Order form. Here you select the order form you just created.
5. Finally, click on Save.

You have set up your order form. Now add your order form to the sales page, for example by linking the order form to a “Buy Now” button on your website.

Find link to the order form:

1. In the vendor view, go to Account > Products.
2.  
3. Click on the pencil icon of the product you want to connect to the order form you just created and whose link you want to call up.
4. Switch to the Links tab.
5. The third link from the top is the link to your order form.

You have now successfully created your order form, customized it and linked it to your product and your sales page.

Next you should set a return policy. It defines the return period, i.e. how long after the payment has been made the customer has the possibility to return the product.

Difference between purchase and payment!
In this article, it is important that you understand the difference between a purchase and the payment made. A return period starts from the moment of payment, i.e. as soon as the product price including VAT has been debited from the customer's account. The moment of payment should not necessarily occur at the same time as the purchase (=ordering/successful completion of the order form): For example, if you have set a trial period for your product, the payment may be delayed.  

To set a return period, follow this article.

Digistore24 itself does not take care of shipping or delivery of physical products. However, we offer you preconfigured interfaces to service providers (fulfillment providers) who can take care of the shipping or delivery of your products.
Note: Digistore24 provides you with the interface. Please make sure that you have an account with your service provider.

Find more information about shipping your products in the following links:

• Possible shipping locations and possible shipping options
• Guide: Connect shipping service provider with Digistore24

You can attach a delivery note to your shipment so that the customer knows the return address in the event of a return. Proceed as follows:

First you need to upload a header image for your delivery note:

1. In the vendor view, go to Account > Images.
2. Click on the button Add new image.
3. For Image type, select the option Order form header.
4. Upload an image file.
5. Finally, click Save.

Now you can set up your delivery note:

1. In the vendor view, go to Account > Delivery notes.
2. Click on the button Create delivery note.
3. For Name in the General section, enter an internal name for your delivery note. This name is only visible to you.
4. For Header image in the Header window, select a header image. For Message 1 you can enter who the shipment was sent by.
5. In the Return address window, enter the return address.
6. In the following windows you can optionally add additional messages.
7. At the end, please click on Save.

Finally, link the product you are selling with the delivery note:

1. In the menu, go to Account > Products.
2. Click on the pencil icon for the product that is to be linked with the delivery note you’ve just created.
3. For Delivery note in the Product information window, choose the delivery note that you have created.
4. Scroll to the bottom and click Save.

Now you can download your delivery note to attach it to your delivery product:

1. In the vendor view, go to Reports > Deliveries.
2. Click on the yellow sheet icon of the respective order.
3. You can now download the delivery note as a PDF. Alternatively, you can export all delivery notes via CSV. In this case, the delivery notes will be found in the CSV table, also available as PDF links.

1. In the Vendor view, go to Account > Products.
   Click on the shopping cart icon of your product. You are now on your order form.
2. If you have created multiple payment plans, select one of the payment plans you want to test.
3. If you have added additional input fields and set that it is mandatory to complete those in order to complete the purchase process, complete those as well.
4. Enter your name and email address.
5. Select the Test Pay method in the payment options.
   Note: This payment option is only visible to you as the seller of the product. Customers will not see this method.
6. Click on the Test Payment button.
   If you have set everything correctly, you will be redirected to the order confirmation page or - if you have specified it - to your thank you page.

Required documents

Depending on which reseller you are selling through at Digistore24, you should be able to provide different documents for approval. To proceed, decide which reseller you want to sell through at Digistore24 and check if you have signed all the corresponding reseller agreements:

• To sell outside the USA (e.g. Germany), you should conclude a reseller agreement with Digistore24 GmbH, Germany.
• To sell within the USA, you should conclude a reseller agreement with Digistore24 Inc, USA.
• To sell worldwide, i.e. both outside and inside the USA, you should sign both reseller agreements.

To check which reseller agreement you have already signed, go to Account > Details and scroll to the Reseller Agreements window. If you want to sign another reseller agreement, click on the "Conclude B2B agreement with Digistore24 GmbH, Germany/Inc, USA" button.

Required documents for selling outside the USA

The following documents should be sent by email to consultants@digistore24.com before the product can be approved:

1. Notification confirmation
   Regardless of where you are based as a product seller/manufacturer, you should always notify your dietary supplement to the German Federal Office of Consumer Protection and Food Safety (BVL).
2. Marketability certificate
   The marketability certificate confirms that it is a dietary supplement that complies with all food regulations. This certificate is issued by private laboratories or law firms. It is not an official notice from an authority.
3. If not manufactured in Germany: General ruling or exemption permit
   If the product was manufactured abroad, a general ruling or exemption permit is required.

No sale of hemp or CBD products outside the USA!
No hemp or CBD products may be sold through the European reseller. Therefore, these products will not be approved for sale outside the USA.

Required documents for selling within the USA

In the USA, all dietary supplements are examined again by our specialist lawyers, as the requirements vary from case to case. We therefore ask for your understanding that we may need additional documents in addition to the ones listed below. Please send the following documents to helpdesk@digistore24.com:

1. Certificate of Analysis
   To verify the ingredients, we need a report from an independent laboratory or law firm.
2. Product label
   To check if the label meets the common requirements and regulations, we should review the print of your label.
3. For hemp and CBD products: Laboratory analysis of the manufacturer + contact details
   To ensure the legality of the product, it is necessary for hemp and CBD products to check the original laboratory analysis of the manufacturer. Please send us the contact details of the manufacturer if not available on the other documents, so that we can contact them if necessary.

Check out the following articles:

Approval criteria for Digistore24 Inc.
Approval criteria for Digistore24 GmbH