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Resend IPN

The sending of IPNs is automated by Digistore24. However, it is possible for you to resend an IPN manually. This is useful if the automated sending of an IPN was unsuccessful, e.g. because the target system was temporarily unavailable. By resending the IPN, the information will still arrive at the target system.

There are two ways to resend an IPN:

  • via IPN reports
  • via transaction reports

You have different filtering options for each area. For example, in the IPN reports you can filter by target system, while in the transaction reports you can filter by billing type. Use the area where you can find the corresponding IPN most quickly based on the information available to you.

Tip
You can always check whether the IPN was sent successfully by going to IPN reports and looking in the Call successful field. You can also filter by this field.  

Resend IPN via IPN reports

  1. Log into your Digistore24 account.
  2. Go to Reports > Integrations (IPN) in the vendor view. An overview of all sent IPNs will now be displayed.
  3. If you want to filter the overview: Select filter criteria in the fields above the overview, e.g. Call successful and/or IPN connection and click on Search. A filtered overview of the sent IPNs will now be displayed.
  4. Click on the magnifying glass icon for an IPN in the overview. The detailed view of the IPN will now open.
  5. Scroll down and click on the Start IPN notification again button. The IPN will be sent again.

Resend IPN via transaction reports

  1. Log into your Digistore24 account.
  2. Go to Reports > Transactions in the vendor view. An overview of all transactions will now be displayed.
  3. If you want to filter the overview: Enter the order ID in the fields above the overview, or select filter criteria and click on Search. A filtered overview of the transactions will now be displayed.
  4. Click on the magnifying glass icon for a transaction in the overview. The detailed view of the transaction will now open.
  5. Scroll down and click on the IPN button under Transactions.
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  6. Confirm the following message with Yes. The IPN will be sent again.