The security deposit is a portion of 10% of your earnings, which is retained as a financial reserve in your Digistore24 account and paid out to you with a delay. The security deposit is intended to allow refunds to your buyers in the event of product returns.
Security Deposit and Security Periods
Buyers of your product can exercise their right of return and return their purchased product. This is often associated with a request for a refund. As a vendor, your Digistore24 account must be sufficiently funded in such cases.
For this reason, 10% of your earnings is retained in your Digistore24 account for 60 days for each product sale. This is referred to as a security deposit.
The remaining 90% of your earnings are available for payout after a security period of 14 days for products under 300€ and 30 days for products over 300€.
| Payout |
Regular (Products under 300€) |
Extended (Products over 300€) |
| 90% of the earnings | 14 days after purchase | 30 days after purchase |
| 10% of the earnings (Security deposit) |
60 days after purchase | 60 days after purchase |
Tip
If you sell multiple products over 300€, you can request a reduction of the security period from Digistore24 support.
Important
Note the requirements for payouts. These apply regardless of the security periods.
Examples
Product under 300€ (regular)
Scenario
A customer buys your product
- Sale date is 01.01.
- The sale price is 100€, of which your earnings are 72.1€
- Your payout threshold is 50€
- The next possible payout date is 07.02.
Payout sequence
- 14 days after the sale (on 15.01.), 90% of your earnings are available for payout.
- On 07.02., 64.89€ (90% of the earnings) will be automatically paid out to you.
- 60 days after the sale (on 02.03.), your security deposit (10% of your earnings = 7.21€) is available for payout. These will be paid out on the next possible payout date.
Important: Since your payout threshold is 50€, your security deposit of 7.21€ can only be paid out if your Digistore24 account has a balance of over 50€ due to additional sales. Otherwise, your money will remain in your Digistore24 account until you reach your payout threshold through further sales.
Product over 300€ (extended)
Scenario
A customer buys your product
- Sale date is 20.10.
- The sale price is 300€, of which your earnings are 218.30€
- Your payout threshold is 50€
- Due to the earnings amount, a payout can be made on any possible payout date, i.e., on the 07th, 14th, 21st, and 28th of the month
Payout sequence
- 30 days after the sale (on 19.11.), 90% of your earnings are available for payout.
- On 21.11., 196.47€ (90% of the earnings) will be automatically paid out to you.
- 60 days after the sale (on 19.12.), your security deposit (10% of your earnings = 21.83€) is available for payout. These will be paid out on the next possible payout date.
Important: Since the payout threshold is at least 50€, your security deposit of 21.83€ can only be paid out if your Digistore24 account has a balance of over 50€ due to additional sales. Otherwise, your money will remain in your Digistore24 account until you reach your payout threshold through further sales.
Check Security Deposit
You can check the security deposit per sold product and when it can be paid out, provided all requirements for payouts are met.
- In the vendor view, go to Reports > Transactions.
- To search for desired purchases/transactions, enter an order ID or use the filters. Press the respective search button. The search results will be displayed.
- For a desired transaction, click on the magnifying glass icon. The transaction details will be displayed.
- Scroll down in the transaction details to the commissions section. Here, the gross revenues of this transaction are listed in individual items.
- In the commission reason column, you can recognize the security deposit by the entry vendor security deposit.
You can display pending payouts to see which security deposits are ready for payout or which security deposits will be refunded to customers.
- In the vendor view, go to Reports > Commissions.
- Activate the sales tab.
- Select No in the already paid out field.
- Select vendor security deposit in the commission type field.
- Select a date in the until field to check pending payouts of security deposits until that date.
- Click on search. If there are search results for the chosen filter settings, they will be displayed:
- The payout amount is shown as positive or negative. Positive amounts are payouts that have already been made or will be made. Negative amounts arise from refunds due to product returns and are deducted from your earnings.
- The payout on field shows the next possible (!) date on which a payout can occur - provided the requirements for payouts are met - or when the refund to a customer will be made.
- It may happen that values are displayed despite the set filter settings that date back a long time. In such cases, the payout could not yet be made because the requirements for payouts are not met.