Have you received a direct debit from Digistore24 and are wondering why? In this article, you'll find out what Digistore24 actually is and how you were debited.
What is Digistore24?
Digistore24 is a leading online sales platform that has been successfully operating in the market for over a decade. Product vendors (small and medium-sized enterprises, self-employed individuals) use Digistore24 to sell their products online, e.g. digital products such as software and e-books, tickets for events and seminars, or even food supplements.
Product vendors use the Digistore24 platform because it handles a variety of complex tasks for them. For example, this includes accounting, invoicing, tax management, payment provider integration, implementation of legal requirements, and some customer support.
Many smaller companies and self-employed individuals now have the opportunity to sell their products online. What's more, product vendors are able to concentrate more on their own products, i.e. their core business.
So far, so good. But what's the story behind the Digistore24 debit? More on this in the next section.
Why does Digistore24 make the debit and not the product vendor?
Digistore24 not only offers product vendors a platform for online sales; it also acts as a reseller.
This means that Digistore24 handles the sale of the products for the product vendors. Digistore24 buys the products from the product vendors in order to resell them without further processing. You may already be familiar with this kind of service, e.g. with Amazon.
In other words, if you purchase a product from a product vendor selling via Digistore24, then Digistore24 will act as the vendor - and is therefore your legal contractual partner. As such, you will be debited by Digistore24 - and not by the product vendor directly.
This also has many benefits for you. More than 600,000 sales are processed via Digistore24 every month. Digistore24 places great emphasis on secure buying and ensuring the best possible consumer protection. Digistore24 is TÜV-certified and has very good ratings on consumer platforms such as Trustpilot.
If you would like to find out more, please take a look at these articles:
If you are unsure how to access your product, return a product, or cancel a subscription, please take a look at these articles:
- How can I access my product?
- How can I return a product?
- How do I cancel a subscription on Digistore24?
And if you have any other questions or concerns, feel free to contact our support team. We are always here for you: How do I contact Digistore24 support?