Digistore24 is a leading online sales platform that has been successfully operating in the market for over a decade. More than 600,000 sales are processed via Digistore24 every month. Digistore24 implements comprehensive measures to ensure that you as a consumer enjoy the best possible protection. You can find out what these are in this article.
Consumer protection through the reseller model
Digistore24 offers product vendors (small and medium-sized enterprises, self-employed individuals) a platform to sell their products online.
As such, Digistore24 acts as a reseller. This means that Digistore24 handles the sale of the products for the product vendors.
In other words, if you purchase a product from a product vendor selling via Digistore24, then Digistore24 will act as the vendor - and is therefore your legal contractual partner.
This has many benefits for you as a consumer. After all, Digistore24 is a TÜV-certified company that attaches great importance to customer satisfaction, consumer protection, IT security, data protection (GDPR compliance) and legal certainty. You can find out more about this in the following sections.
Legal certainty thanks to the Digistore24 T&Cs
If you purchase a product via Digistore24, Digistore24 acts as your legal contractual partner. Consequently, the Digistore24 T&Cs apply to your purchase. These T&Cs are continuously adapted to the current jurisdiction to ensure the best possible consumer protection.
Cooperation with reputable product vendors
When they register with Digistore24, every product vendor and advertising partner/affiliate must provide and verify their personal data.
Product vendors who wish to sell via Digistore24 are contractually obliged to comply with strict requirements regarding consumer protection and legal certainty, among other things. Failure to fulfil these requirements can lead to exclusion from the Digistore24 platform.
High product quality thanks to the approval process
Before a product can be sold via Digistore24, it goes through an approval process - each product is put through its paces by Digistore24 beforehand.
A number of criteria play a role in the approval process, e.g. product quality, product details, and the price-performance ratio. Another decisive factor is whether legal requirements such as the obligation to provide a legal notice have been implemented.
Certain products are generally excluded from being sold, e.g. products that Digistore24 classifies as dubious and products that do not comply with the law and accepted principles of morality.
With regard to product quality, Digistore24 takes customer feedback very seriously and, if necessary, re-examines products that have already been approved.
Full transparency throughout the buying process
Digistore24 ensures that all relevant information is clearly visible during the purchase process, e.g. about the product, price, any contract terms, and your cancellation options. The legal criteria of the EU are also consistently implemented.
After your purchase you will receive an order confirmation email. Here you will find all information about the order and product delivery. In the email you can also access the invoice and the order confirmation page, where you can e.g. cancel or return a product.
Digistore24 also offers a search function for orders so that you can access the order details.
Cancellations and returns: legally compliant processing
The legal requirements for cancellations and returns are stored in the Digistore24 platform and automatically apply to every purchase. Alongside the 14-day statutory right of revocation, product vendors can set a longer money-back guarantee of 30, 60, or 180 days for their products.
Digistore24 also immediately implemented the law for fair consumer contracts.
You can find out more about this here:
Digistore24 customer support
Customer satisfaction is Digistore24's number one priority. This is why the Digistore24 platform is designed in such a way that consumer concerns can be dealt with in the simplest and most automated way possible. For example, as a consumer you can return or cancel products yourself in many cases.
However, if you have any concerns or questions about your order, you can contact Digistore24 support at any time.
You can find out more here: How do I contact Digistore24 support?