Digistore24 is a leading online sales platform that has been successfully operating in the market for over a decade. More than 600,000 sales are processed via Digistore24 every month. Digistore24 implements comprehensive measures to ensure that you as a consumer enjoy the best possible protection. You can find out what these are in this article.

Secure buying through the reseller model

Digistore24 offers product vendors (small and medium-sized enterprises, self-employed individuals) a platform to sell their products online.

As such, Digistore24 acts as a reseller. This means that Digistore24 handles the sale of the products for the product vendors.

In other words, if you purchase a product from a product vendor selling via Digistore24, then Digistore24 will act as the vendor - and is therefore your legal contractual partner.

This has many benefits for you as a consumer. After all, Digistore24 is a TÜV-certified company that attaches great importance to customer satisfaction, consumer protection, IT security, data protection (GDPR compliance) and legal certainty. You can find out more about this in the following sections.

Secure payment methods

Digistore24 only uses secure and common payment methods for purchases: Klarna, PayPal, credit card, advance payment/bank transfer, and SEPA direct debit.

Digistore24 works exclusively with reputable payment service providers that use the latest encryption technologies and security protocols.

Focus on data protection

Digistore24 implements the legal provisions of the European General Data Protection Regulation (GDPR). For example, this includes the display of a cookie banner for data protection-compliant tracking on the order form, order processing contracts (AV contracts) with all order processors, or the deletion of customer data in compliance with statutory retention periods.

Legal certainty thanks to the Digistore24 T&Cs

When purchasing a product via Digistore24, Digistore24 acts as your legal contractual partner. Consequently, the Digistore24 T&Cs apply to your purchase. These T&Cs are continuously adapted to the current jurisdiction to ensure the best possible consumer protection.

Reputable product vendors and high product quality

Product vendors must provide and verify their personal data when they register. They are also contractually obliged to comply with strict requirements with regard to consumer protection and legal certainty.

Before a product can be sold via Digistore24, it is checked by Digistore24 for criteria such as product quality, price-performance ratio and legal requirements. Products that violate laws or are categorized by Digistore24 as dubious or inappropriate are always prohibited from being sold.

Transparency throughout the buying process

Digistore24 ensures that you always have all the important information at a glance during the buying process, e.g. about the product, price, any contract terms, and your cancellation options.

After making a purchase, you will receive an order confirmation email with all relevant information and access to your invoice and the order confirmation page, where you can cancel or return a product, for example. Digistore24 also offers a search function for orders so that you can access the order details.

Digistore24 customer support

Customer satisfaction is Digistore24's number one priority. This is why the Digistore24 platform is designed in such a way that consumer concerns can be dealt with in the simplest and most automated way possible. For example, as a consumer you can return or cancel products yourself in many cases.

However, if you have any concerns or questions about your order, you can contact Digistore24 support at any time.

You can find out more here: How do I contact Digistore24 support?