Konnektive is a comprehensive tool for customer relationship management (CRM). You can connect Konnektive to Digistore24. As a result, order and customer data is transferred to Konnektive and can be used there, e.g. for fulfillment purposes.

To connect Konnektive to Digistore24, you need to set up an IPN connection for the target system Konnektive in Digistore24.

Note
Konnektive is subject to a fee. You can find more information here.

Requirements

• You already have a Konnektive account.
• You have created an API user in Konnektive and know the "username" and the "password".

If you haven't created an API user yet, you can find a guide on how to do this here.

Set up IPN connection

1. Log into your Digistore24 account.
2. Go to Vendor view and open Settings > Integrations (IPN).
3. Click on the Add new connection button. An overview of the connections will now be displayed.
4. Click on the Konnektive card. The input form will now open.
5. Enter a Name. This is only visible to you.
6. Select for which products an IPN should be sent in the For products field.
7. Select whether an IPN should also be sent when the products are purchased as add-ons in the For add-ons field.
8. You can select for which product languages an IPN should be sent in the For orders in these languages field.
9. Select for which events an IPN should be sent in the Send notifications for field. Additional input fields will appear depending on what you select here.

   Note
   Only the Customer orders event is available for this IPN connection.

10. If applicable: You can select for which customer order events an IPN should be sent in the For order events field.
11. Enter the "Username" of the Konnektive API user.
12. Select which events will cause a buyer to be added to or removed from the list in the Action field.
13. Enter the Konnektive API password.
14. Enter the ID of a Konnektive campaign in the Campaign (ID) field.

    Note
    If you want to transfer data to multiple campaigns, set up a separate IPN connection for each campaign.

15. Enter the Konnektive product numbers in the Product assignment field for the corresponding Digistore24 products.

    Note
    If you have only one product in Konnektive, you can enter its product number in the All products: field and leave the rest of the fields empty.

16. Select when to send an IPN in the IPN timing field.
17. Select whether the connection should be active immediately after saving in the Active field.
18. Select under which conditions an IPN should be sent in the IPN notification is sent field.

    Note
    You can find more information about this here: Offer newsletter on order form.

19. You can enter one or more email addresses in the Email address for error notification field. If there are errors in sending the IPN, you will be informed via these email addresses.
20. If you've created additional fields (master record fields/custom fields) in the target system: you can enter the names of the fields created in the target system to be filled with data submitted by Digistore24 in the Additional fields, Customers to affiliates, Product, Address, and Amounts sections.
21. Click on Save. The IPN connection is now set up.

Note
Use the Test connection button to check whether the IPN connection you have set up works and IPNs are transferred to the target system.

Tip

You can create multiple IPN connections for a target system to cover different use cases. The use cases that are possible and appropriate also depend on the target system.

Examples

• Data is to be transferred to multiple email lists or campaigns.
• When a payment is made, the customer should be added to an email list, when a return is made, the customer should be removed from an email list.
• For certain products, an IPN should only be sent for customer orders, and for other products, it should also be sent for affiliate partnerships.

Set up a separate IPN connection for each use case for the respective target system.