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I have placed an order on Digistore24

The reseller model on Digistore24

A reseller is a retailer who buys products or services to resell them without processing. Digistore24 is a reseller and offers platforms in different regions.

You sell to Digistore24

When you distribute products through Digistore24, you are a company and product provider (vendor). As a vendor, you do not sell directly to consumers but to Digistore24. This happens in the following way:

  • You list your products on Digistore24.
  • You take care of promoting your products and attracting potential buyers, e.g. through online marketing, email lists, landing pages, social media, affiliates, etc.
  • You direct potential buyers to the order form provided by Digistore24, which you can design yourself.

When a consumer buys the product via the Digistore24 order form, the following happens:

  1. A business-to-business purchase contract is created between Digistore24 and you because Digistore24 buys the product from you as a company.
  2. A business-to-consumer purchase contract is created between Digistore24 and the consumer because Digistore24 resells the product to the consumer.

The legal contract partner of the consumer is thus Digistore24. This has many advantages for you, which you will learn about below.

Digistore24 handles the resale

As the legal contract partner of the consumer, Digistore24 is responsible for the sales process.

  • The resale is done via an order form provided by Digistore24, which you can design yourself.
  • Digistore24 handles the payment processing and offers various payment options, such as PayPal, credit card, or SEPA transfers.
  • Digistore24 creates and sends the invoice to the consumer.
  • Digistore24 sends a confirmation email to the consumer after the purchase with all the order details and a link to access the purchased digital product.
  • Digistore24 processes returns and cancellations.
  • Digistore24 offers you various ways to deliver digital products to consumers. See Deliver products to customers.

Digistore24 handles the consumer's VAT

Due to the reseller model, each product sale involves two sales processes. VAT is charged for each of them:

  1. The sale of the product from you to Digistore24. If you are subject to VAT, VAT is charged on the sale, which Digistore24 pays to you and you must pay to the tax office.
  2. The resale of the product from Digistore24 to the consumer. In this case, the consumer pays VAT, which Digistore24 pays to the tax office.

See also:

Digistore24 provides consumer support

As the seller and contract partner, Digistore24 handles end-customer support and answers all questions about the order. See I ordered from Digistore24.

Digistore24 helps you with support

As a business-to-business partner, Digistore24 supports you with all questions. See: