I am a small entrepreneur, however VAT was still charged on the sale of my product. Why?
This is because we, not you, are the contractual partner of your customers. As a result, Digistore24 is obliged to charge VAT.
Why?
Digistore24 is a reseller. This means that we "buy" your product in a purely legal sense and pay you a license fee per sale. Since you're not the direct contractual partner of your customers, we save you the time-consuming process of invoicing, complicated VAT management, and much more.
See also Notes on the new VAT regulation from 01.01.2015.
I don't know whether I'm liable to pay VAT or not.
If the European small business regulation applies to you, then you are not liable for VAT. In all other cases, you are required to pay VAT.
If your annual turnover exceeds a certain amount - which varies from country to country - you are liable for VAT.
See also the EU information on VAT exemption.
I am liable to pay VAT, but I only have a tax number. What should I do?
Digistore24 is legally obliged to collect your VAT ID as soon as you're liable to pay VAT. This also applies to German companies. If you do not have a VAT ID, you can apply for one here for free.
I can't save my VAT ID/tax number when I enter it in my account details. Why?
Please make sure that the data you enter exactly matches the data stored with the relevant tax authority. When you click on Save, Digistore24 will automatically check the entered data with your tax authority. If the data does not match completely, you will not be able to continue.
If you've forgotten or are unsure which data you have provided to your tax authority, you can look it up in the European VAT Information Exchange System (VIES).
I was paid a net amount even though I provided my VAT ID. Why?
This is because your company is not registered in Germany. If your company is located outside of Germany, the payment is always made as a net amount.
Please note that for net amounts you should no longer pay VAT to the tax office, as we've already done this for you.
You can find out more here.