In some cases, customers may contact you directly as a vendor with questions about the product they have purchased. For example:

• A customer asks what exactly is included in the product they purchased.
• A customer wants to return their product.

In order to process these questions in more detail, it is useful to retrieve the customer's order first. This way, you can see exactly which product the customer's query is about.

Tip
The fastest way to find orders is to use the customer's order ID. How a customer can find their order ID.

Order IDs are unique identification numbers assigned by the system for each order (e.g., WKRUS9AF). The order ID is sent to the buyer in an order confirmation email. You can use this number to uniquely identify orders and process requests.

How to find orders using the order ID:

1. In the Vendor view, go to Reports > Transactions.
2. Enter the order ID in the Search order number field and click Search.

   If you don't know the order ID, use the Detailed search.

   Note
   Search order number and Detailed search work independently of each other. Use the respective Search button. 

3. Open a search result for more information:
   • Click on the magnifying glass icon to open the order details.
   • Click on the sheet icon to open the invoice.

   Tip
   Use a right-click to open the content in a new tab to keep the search results.